Privacy Policy
Privacy Policy
1. Introduction
Ringwood Indoor Sports Centre (“RISC”, “we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal information is handled in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you interact with us, including via our website, booking system, email, phone, and in person at our centre.
2. What Information We Collect
- We may collect the following types of personal information:
- Name
- Date of birth (for age-specific programs)
- Contact details (address, email, phone number)
- Emergency contact information
- Payment details (via secure third-party providers)
- Team and player registration details
- Booking history and participation records
- Feedback, reviews, or survey responses
- Images or videos (for promotional purposes, with consent)
- Any other information you voluntarily provide
3. How We Collect Information
- We collect personal information in several ways, including:
- Directly from you (online forms, phone, email, in person)
- When you register for competitions, programs, events, or court hire
- When you make payments via our booking system (Spawtz)
- When you provide feedback, reviews, or participate in surveys
- When you interact with us on social media platforms
4. Why We Collect Your Information
- We collect your personal information to:
- Process bookings, registrations, and payments
- Communicate with you about your bookings, competitions, and events
- Provide customer support and respond to enquiries
- Manage competitions, leagues, and programs
- Improve our services, facilities, and customer experience
- Send you marketing communications (with your consent)
- Meet our legal and safety obligations
- Promote RISC through images or videos (with consent)
5. How We Store and Protect Your Information
- Your personal information is stored securely in our booking system (Spawtz) and on protected internal systems.
- We take reasonable steps to protect your data from misuse, interference, loss, unauthorized access, modification, or disclosure.
- Only authorized staff have access to your information.
- Payment information is processed via secure, PCI-compliant third-party providers. We do not store your full credit card details.
6. Disclosure of Personal Information
- We may disclose your personal information:
- To our staff and authorized service providers for the purposes described above
- To third-party platforms (e.g., Spawtz) for bookings and payments
- If required by law, regulation, or court order
- In emergencies, to your nominated emergency contact or relevant authorities
- We do not sell or rent your personal information to third parties.
7. Accessing and Correcting Your Information
- You may request access to the personal information we hold about you at any time.
- If your details are incorrect or need updating, please contact us and we will promptly correct them.
- Requests can be made by email, phone, or in person at our centre.
8. Marketing Communications
- We may send you information about programs, competitions, events, and promotions if you have opted in.
- You can opt out of marketing communications at any time by following the unsubscribe link in emails or contacting us directly.
9. Website, Cookies & Analytics
- Our website may use cookies and third-party analytics tools to improve user experience and website performance.
- Cookies do not collect personal information but may collect anonymized usage data.
- You can disable cookies in your browser settings, but some website features may not function fully.
10. Photography & Media
- We may take photos or videos during activities for promotional purposes.
- If you do not wish to appear in marketing materials, please notify staff in writing before your session.
11. Changes to This Policy
- We may update this Privacy Policy from time to time. The latest version will always be available on our website. We encourage you to review this policy regularly.
12. Contact Us
- For questions, requests, or complaints about your privacy or this policy, please contact:
- Ringwood Indoor Sports Centre
- 160 New Street, Ringwood VIC 3134
- sports@actionsportsringwood.com.au
- 03 9879 4777
By using our services or providing your information to RISC, you acknowledge that you have read and understood this Privacy Policy.
— Teams, individuals & groups welcome! —-