Privacy Policy

Updated 21 October 2026

Ringwood Indoor Sports Centre (RISC, we, us) handles personal information when you enquire, register, book or visit, including Inflatable World Ringwood bookings managed by our team.

Information we collect

We collect information relevant to our services, including names, contact and emergency contact details, team and player details, bookings, attendance, payment and transaction records, enquiries and feedback. Children’s activities may require their name and age or date of birth and parent or guardian details. Please provide only necessary information and have authority to supply another person’s details.

If allergies, health conditions or support needs affect a booking, discuss them with our team so we can consider suitable arrangements. Please avoid unnecessary sensitive details in a general web enquiry.

How and why we collect information

Information is collected through website forms, registrations, booking and payment services, email, telephone, social media and in person. Parents, team captains, schools or authorised group organisers may provide participant details. We use information to answer enquiries, organise activities, administer bookings and payments, communicate updates, support safety, handle feedback and improve our services.

Where practical, you may make a general enquiry without identifying yourself. We need sufficient information to complete a booking or registration.

Service providers and disclosures

We use service providers for customer communications, bookings, sports administration, payment processing, website hosting, analytics and advertising. Relevant information may be handled by authorised staff and these providers for those purposes. We may also disclose information where required or permitted by law or necessary in an emergency. We do not sell or rent your personal information.

Payment details are handled through payment providers. Do not send full card numbers or security codes by email. Contact us if you would like details about the providers relevant to your enquiry.

Cookies, analytics and advertising

Our website uses cookies and similar technologies to understand visits, traffic sources, interactions and enquiries, improve the website and measure advertising. Information can include pages visited, device and browser information, cookie identifiers and campaign details. Advertising and analytics providers may process this information under their own privacy policies and combine it with information they already hold.

You can manage cookies through your browser and advertising preferences through relevant platform controls. Restricting cookies may affect website features and measurement, and does not necessarily remove information already processed. Contact us for further information about these technologies and providers.

Marketing choices

We send promotional communications where permitted, with consent where required. You may unsubscribe using the option in a marketing message or contact us. Necessary booking, payment and safety communications are separate from promotional messages.

Storage, security and overseas processing

Information is held in our business records and service-provider systems. We take reasonable steps to protect it from misuse, loss and unauthorised access, modification or disclosure. Access is limited to authorised people who need it for their duties. We retain information for operational, safety, dispute and legal needs and take reasonable steps to delete or de-identify information when no longer needed, subject to applicable requirements.

Cloud, payment, communications, analytics and advertising providers may store or process information outside Australia. The locations depend on the provider and service. Contact us for information about arrangements relevant to your booking. No online system can guarantee absolute security.

Children, photography and media

Parents and guardians should manage bookings for children and provide only relevant participant information. We may use identifiable photos or videos for promotion with appropriate permission, including parent or guardian permission for children. Please tell us about image concerns or if you wish to withdraw permission for future promotional use.

Access, corrections and complaints

You may contact us to request access to your information, correct details, change communication preferences or make a privacy complaint. We may verify your identity and clarify your request. We will explain any limits and respond within applicable legal timeframes. If a concern remains unresolved, you may contact the Office of the Australian Information Commissioner where it has jurisdiction or another relevant regulator.

Contact us

Ringwood Indoor Sports Centre
1/160 New Street, Ringwood VIC 3134
sports@actionsportsringwood.com.au
03 9879 4777

We review this policy as our services and practices change. Updates will be published on this page.