Terms and Conditions
Terms and Conditions
1. General
- By booking, participating in, or attending any activity at Ringwood Indoor Sports Centre (RISC), you agree to these Terms and Conditions.
- RISC reserves the right to update these terms at any time. The most current version will always be available on our website.
2. Bookings & Payments
- All bookings (league registration, court hire, parties, events) are subject to availability and must be confirmed via our online system or in person.
- Full payment or deposit may be required at the time of booking.
- Prices are subject to change without notice. Current pricing is available on our website or by contacting RISC.
3. Cancellations, Forfeits & Refunds
- Party deposits are non-refundable if you cancel or change your mind, except where a refund is required by Australian Consumer Law or other applicable law.
- Read our Refunds and Cancellations Policy for party payments, booking changes and refund requests.
- For payments beyond the party deposit and other bookings, cancellation outcomes depend on the terms disclosed before booking, notice, reasonable unrecoverable costs and applicable law. Any deduction must account for loss reduced by replacement bookings or other mitigation.
- Game Forfeits: If a team forfeits a scheduled game with less than 48 hours’ notice, the team will be charged a forfeit fee equal to the game fee. This fee must be paid before the team’s next scheduled game.
- If RISC cancels or cannot supply an agreed service, we will discuss the appropriate remedy. Alternative dates or credits may be offered, but do not replace a refund or other remedy required by law.
4. Code of Conduct
- All participants, spectators, and staff are expected to behave respectfully and responsibly at all times.
- Abusive, aggressive, discriminatory, or unsafe behavior will not be tolerated and may result in removal from the premises and/or bans from future participation.
- Alcohol may only be consumed in licensed areas and by persons over 18. RISC reserves the right to refuse service.
- Children under 12 must be supervised by an adult at all times.
5. Facility Rules
- No outside food or drink permitted, except birthday cakes for party bookings.
- Appropriate sporting attire and non-marking shoes must be worn on courts.
- All equipment provided by RISC must be used as intended and returned after use.
- Smoking and vaping are not permitted anywhere on the premises.
- RISC is not responsible for lost, stolen, or damaged personal property.
6. Liability & Waiver
- Participation in sport and physical activity carries inherent risks. By attending or participating, you acknowledge and accept these risks.
- RISC and its staff will not be liable for any injury, loss, or damage sustained on the premises, except where required by law.
- All players, parents, and guardians must follow staff instructions and safety rules at all times.
7. Privacy Policy
- RISC handles personal information for enquiries, bookings, competitions, payments, customer communication, safety, website analytics and advertising as described in our Privacy Policy.
- Relevant information may be handled by authorised staff and service providers for those purposes, including through overseas processing. We do not sell or rent your personal information. Other disclosures may be required or permitted by law or necessary in emergencies.
- For more details, please refer to our full Privacy Policy on our website.
8. Photography & Media
- RISC may take photos or videos during activities for promotional purposes. If you do not wish to appear in marketing materials, please notify staff in writing prior to your session.
9. Booking System & Online Payments
- Bookings and payments are handled through our authorised booking and payment services. Do not send full card numbers or security codes by email.
- Please ensure your contact details are accurate to receive booking confirmations and updates.
10. Contact & Complaints
- For questions, feedback, or complaints, please contact us via email at sports@actionsportsringwood.com.au or phone 03 9879 4777.
- We value your feedback and will respond as promptly as possible.
By booking or participating at RISC, you acknowledge that you have read, understood, and agree to these Terms and Conditions.
— Teams, individuals & groups welcome! —-